Terms of Service

Continued use of the platform after changes to these terms constitutes acceptance of the updated version. We will notify ÊTRUNE ID holders of material changes by email.

You agree to use Builder, ÊTRUNE ID, the platform and the marketplace lawfully and in good faith. You will not attempt to misrepresent ownership of a piece, falsify a record, or use the platform for any purpose unrelated to legitimate jewellery commissioning and ownership.

If you create an account or are issued an ÊTRUNE ID for a piece, you are responsible for the accuracy of the information you provide and for safeguarding the credentials that grant access to your record.

ÊTRUNE, the ÊTRUNE wordmark, the ÊTRUNE monogram, and the names of platform components (Builder, ÊTRUNE ID, +Care, Upcycling, Private Story, ÊTRUNER Circle, ÊTRUNE Box) are trademarks of Blackwood Stone Holdings, Inc.

Original designs created in collaboration with you remain the intellectual property of ÊTRUNE; the physical piece is your property once delivered and paid in full.

Custom commissions begin upon approval of a brief and a deposit. Once the 3D model is signed off, the design enters production and is no longer eligible for cancellation.

Standard collection pieces may be returned within fourteen days of delivery, unused and in original packaging, for a full refund minus shipping. Custom pieces are non-refundable; if a piece arrives with a defect attributable to the maison, it will be remade or repaired at no cost.

+Care is offered as an annual subscription, renewed each year on the anniversary of activation. The extended guarantee against material or workmanship issues is contingent on the program remaining active.

You may cancel +Care at any time; cancellation suspends the extended guarantee and pauses scheduled service visits. Reactivation is available at any future date.

Pieces submitted for buy-back must be authenticatable against their ÊTRUNE ID record. Buy-back offers are non-binding until both parties confirm in writing.

Pieces re-listed on the marketplace are sold with their original ÊTRUNE ID intact. The marketplace operates only for pieces manufactured by ÊTRUNE.

To the maximum extent permitted by law, ÊTRUNE’s liability for any claim related to a piece or service is limited to the amount paid for that piece or service.

ÊTRUNE is not liable for indirect, incidental or consequential damages, including but not limited to lost profits, lost opportunities or emotional distress.

These terms are governed by the laws of the State of Delaware (United States) for the corporate entity Blackwood Stone Holdings, Inc., and by the laws of Colombia for operations specific to the Bogotá boutique. Disputes will be resolved in the competent courts of the relevant jurisdiction.

We may update these terms over time as the platform evolves. Material changes will be notified to ÊTRUNE ID holders by email. The current version always lives at /legal/terms.